Italia Espresso - Ordering Policies


Shipping & Delivery

Italia Espresso ships merchandise WORLDWIDE. Customs and import duties may be applied to orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Italia Espresso is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

Returns & Replacements (for US sales only)

If you are not completely satisfied with an item that you have ordered and received, you may return the item to us for either an exchange or full refund (minus the shipping) on regular priced merchandise within 14 days of original purchase. All sale items are final. There are also no refunds or exchanges on consumables & food, which includes coffee or k-cups.

In the event of an item being damaged in transit, please contact us to let us know. We will arrange to have a replacement for you, along with a return shipping label for the damaged item. Photographic evidence may be requested by us if you receive an item that is damaged and wish for an exchange.

If you have something you would like to return, simply call us 1-877-486-7287. All returns to the following address: Italia Espresso 32 Storage Lane, Saratoga Springs NY 12866

* Any returned items must be undamaged, unused and in all the original packaging. If you have any questions, please call us at 1-877-486-7287.

Ordering

You can order online with us at any time using on our website. This online store is encrypted with 128bit SSL security. This allows you to shop online with us with confidence and a peace of mind. If you have any questions about our secure shopping experience, please call at 1-877-486-7287.

Payment, Pricing & Promotions

Italia Espresso.com accepts Visa, American Express, Mastercard and Paypal. All pricing on this website is subject to change. We reserve the right to make adjustments and corrections to pricing at any time. Should a price on the website show incorrectly due to the negligence of Home Coffee Solutions, we reserve the right to refuse any purchases at that price and make the adjustment required. You will be notified of this error before any shipments take place.

Out Of Stock

Italia Espresso has great relationships with suppliers in both the United States and Canada. Our buying power puts us at the front of the line for order fulfillment. We try very hard to insure that any items you may order will be available at the time of your order. However, there may be occasions when an item you have ordered may be temporarily out of stock, usually due to manufacturer issues. Should this ever happen, we will email you to let you know.

We will provide you with details on when your items will be available and sent to you. On most occasions a backordered item will arrive at our online warehouse between 2-5 business days depending on the particular item or supplier. In the unlikely event this back ordered period will be a considerable length of time (more than 10 days) we will contact you to make alternative arrangements or adjust the order.




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